Refund & Cancellation Policy
Clear, simple, and customer-friendly
✅ 14-Day Money Back Guarantee
Not satisfied with TablePe? Get a full refund within 14 days of purchase. No questions asked. No hidden conditions. Simple as that.
💰 Full Refund (Within 14 Days)
- Applicable to: Purchases made within the last 14 days
- Condition: Minimal usage (less than 10 orders processed)
- How to request: Dashboard → Settings → Billing → "Cancel & Request Refund"
- Processing time: 5-7 business days after approval
- Amount: 100% of your subscription fee
- No questions asked — we trust you
📊 Partial Refund (After 14 Days)
- Applicable to: Subscriptions older than 14 days
- Calculation: (Days remaining in year / 365) × Total annual fee paid (including GST)
- Example: If you cancel on day 180 of a 365-day cycle: (365-180)/365 × ₹6,554.90 ≈ ₹3,322 refund
- Processing time: 5-7 business days
- Pro-rata calculation ensures you only pay for days used
- No refund if account inactive for more than 30 days
❌ No Refund For
- Fraudulent or illegal transactions
- Data loss due to your negligence
- Accounts terminated for policy violations
- Annual plans after 14-day period (non-refundable)
- Refund requests after 1 year of purchase
- Free trial period (14 days)
📋 How to Request a Refund
- 1. Log in to your TablePe dashboard
- 2. Navigate to Settings → Billing → Subscription
- 3. Click "Cancel Subscription" button
- 4. Select reason for cancellation (optional feedback)
- 5. Choose "Request Refund" option
- 6. Confirm your request (one-time confirmation)
- 7. Automatic processing starts immediately
- 8. Refund credited to original payment method in 5-7 business days
⏰ Cancellation & Account Management
- Plan Switch: Upgrade or modify your plan anytime from dashboard
- Pause Account: Contact support for temporary pause (up to 30 days)
- Reactivation: Resume anytime from account settings
🔄 Payment Disputes & Chargebacks
- All payments are final once processed through Razorpay
- Disputes must follow the refund policy timeline
- Chargeback requests may result in account suspension
- Invalid chargebacks may incur legal consequences
- You are responsible for chargeback fees if applicable
❓ Frequently Asked Questions
- Q: Can I upgrade mid-cycle? A: Yes, you will receive prorated credit towards new plan
- Q: What if my refund doesn't arrive? A: Check spam folder; contact us if pending 14+ days
- Q: Can I get a refund on annual plans? A: Only within 14 days; after 14 days non-refundable
- Q: What if I cancel immediately after free trial? A: Free trial is risk-free; no charge
- Q: Can I cancel anytime? A: Yes, you can cancel your subscription anytime, effective immediately
- Q: Is there a cancellation fee? A: No cancellation fees; just follow refund policy
✨ Our Promise
- We want you to be 100% happy with TablePe
- If you're not satisfied, we make refunds easy
- No hidden terms or surprise conditions
- Your satisfaction is our priority
- Transparent pricing with no hidden fees