Last updated: April 27, 2026
By using TablePe, you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, you may not use TablePe. These terms are subject to change at any time.
TablePe provides a cloud-based restaurant management platform including: - QR code-based menu system for customers - Order management and kitchen display system (KOT) - Real-time order tracking and notifications - Staff attendance management and payroll - Payment processing via Razorpay - Analytics and business intelligence - Cloud storage and automatic backups - Email and ticket-based support
Pricing: - Annual Plan: ₹5,555 + 18% GST / year (Total: ₹6,554.90 billed once yearly) - Free Trial: 14 days (No credit card required) - No setup fees or hidden charges Billing: - Automatic renewal unless cancelled - Cancellation effective immediately - You can cancel anytime from Dashboard → Settings → Billing - Final invoice generated after cancellation - No refunds for unused trial period
Full Refund (Within 14 Days): - Applicable to purchases made within last 14 days - Condition: Minimal usage (less than 10 orders processed) - Process: Dashboard → Settings → Billing → "Cancel & Request Refund" - Processing time: 5-7 business days - Amount: 100% of subscription fee paid Partial Refund (After 14 Days): - Calculation: (Days remaining in year / 365) × Total fee paid - Example: Cancel on day 180 = (365-180)/365 × ₹6,554.90 ≈ ₹3,322 refund - Processing time: 5-7 business days No Refund For: - Fraudulent or illegal transactions - Accounts terminated for policy violations - Annual plans (non-refundable after 14 days) - Accounts inactive for more than 30 days
Uptime Commitment: - 99.9% monthly uptime guarantee - Excludes scheduled maintenance (announced 48 hours prior) - Excludes force majeure events (natural disasters, pandemics) - Scheduled maintenance: Sundays 2-3 AM IST Compensation: - Service credit for unplanned downtime exceeding 4 hours/month - Request via support@tablepe.com with timestamp proof
You agree to: - Provide accurate restaurant and payment information - Not resell, redistribute, or commercialize TablePe - Not attempt to hack, breach, or test security - Comply with all applicable laws and regulations - Not use for fraudulent or illegal transactions - Not abuse the API or service infrastructure - Maintain confidentiality of your login credentials - Notify us immediately of any security breach
Payment Processing: - All payments processed via Razorpay (PCI-DSS certified) - We do NOT store your credit card information - Payment disputes handled by Razorpay - Refund requests follow our refund policy Chargeback Policy: - Invalid chargebacks may result in account termination - You are liable for chargeback fees - We reserve the right to pursue legal action for fraud
TablePe is provided "AS-IS" without warranties. We are NOT liable for: - Data loss or corruption - Lost profits, revenue, or business opportunities - Indirect, incidental, or consequential damages - Third-party service failures (Razorpay, Supabase, Render) - Internet connectivity or ISP issues - Your violation of these terms Maximum Liability: - Total liability limited to amount paid in last 3 months - This limitation applies to all claims
Your Content: - You retain ownership of all menu items, images, and business data - You grant TablePe a license to use content to provide services - We may not sell or commercially use your content Our Content: - All TablePe software, features, and designs are proprietary - You may not copy, modify, or distribute without permission - Third-party components are licensed appropriately
We may terminate your account if you: - Violate these terms - Engage in fraudulent or illegal activity - Have multiple failed payments (60+ days overdue) - Abuse or threaten our team - Request termination Upon Termination: - Account access immediately revoked - Data exported for 30 days - All personal data permanently deleted after 30 days - Payment records kept per law (7 years) - Non-refundable for that month
Informal Resolution: - Contact support@tablepe.com for any disputes - We will attempt resolution within 7 business days - Email communications documented for reference Legal Jurisdiction: - These terms governed by Indian law - Disputes resolved in courts of India - Both parties consent to jurisdiction and venue
• We may update these terms at any time - Material changes notified via email (30 days notice) - Continued use indicates acceptance - Review this page regularly for updates - Effective date shown at top of page
Support Hours: 9 AM - 6 PM IST (Monday to Friday) Email: support@tablepe.com Response Time: Within 24 hours
Questions about our terms? Contact support